Citibot
Resident-first AI-powered government communications
About
Citibot is the resident-first, AI-powered government communications platform that blends enterprise-grade AI with human-centered design. With support for 75+ languages and channels including web, SMS, phone, Messenger, and WhatsApp, Citibot delivers 24/7 accessible service that earns resident trust, while operating within a closed AI system that prioritizes compliance, privacy, and security.
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Recent News
Automatically collected from public sources. May not include every story, and some items may be inaccurate or misattributed.
Denver City Council Rejects Chatbot Contract Extension
The Denver City Council voted against a 3.9 million dollar contract extension for the Citibot AI service, citing a preference for human staffing in public customer service roles.
How Prince William County Handled Nearly 40,000 Resident Conversations With AI in Its First Year
Prince William County, Virginia, successfully deployed Citibot's AI assistant to manage resident service requests, achieving significant engagement milestones in its first year.
Denver AI Chatbot Sunny May Go Dark After Contract Vote
The Denver City Council rejected a proposed five year, 3.9 million dollar contract extension for Citibot, which would have expanded the city's AI chatbot capabilities.
Council rejects two major technology contracts after heated debate over AI, staffing and procurement
Denver City Council members voted against a contract expansion for Citibot due to concerns regarding the potential for AI to replace human staff and questions about procurement processes.
The Government AI Buyer’s Guide: Start Where Residents Are. Grow Where the Data Points.
Citibot released a practical guide for government teams to evaluate AI service agents for chat, voice, and text without needing to replace existing CRM technology.
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