ElevenLabs

About

ElevenLabs gives agencies conversational agents that answer on first contact, at any hour, in the language the resident speaks, across benefits, permits, tax, licensing, non-emergency lines and public information. Agents sit on phone, web, SMS and WhatsApp, resolve the routine queries that fill a queue, and hand a sensitive case to a person with the full context already attached. Every answer is grounded in the agency's own knowledge base and logged for audit, which is what makes the routine work delegable at all. Its transcription model, Scribe, turns calls, case notes, hearings, tribunals and council minutes into written records in the same languages, closing the evening admin that otherwise follows the casework. Security and sovereignty are treated as entry requirements rather than add-ons, and the platform is in production with the UK Government, Ukraine's national employment service, the Hellenic Republic, the Czech Republic and the City of Midland, where it cut missed calls for 138,000 residents. Ukraine's employment line now handles about a quarter of its volume through it.

GovWire Exchange listing. Selected and added by the GovWire team for more efficient public sector leadership review.